terms

Order Timeline

Our company handcrafts all products which are “ship ready” and will be shipped the following day after purchase.

Handmade Disclaimer

The products you receive might vary slightly from the product picture  due to the nature of your product being 100% handmade.

Safety Disclaimer

These products are for ornamental purpose only and not intended as a child’s play item due to their delicacy and small parts which may cause a choking hazard.

Shipping

Our company ships with THE ROYAL MAIL.

International Shipping

We happily welcome our international customers. We ship all international products through the ROYAL MAIL.

Maria’s Wings of Enchantment is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

Cost Calculations

We do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.

Returns

Our policy last 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.  

To complete your return we require a receipt of proof of purchase and the reason for your dissatisfaction. A refund will only be offered if the product arrives defective. In this instance you would be required to contact us first, stating the reasons for your dissatisfaction and arrange for the return of the product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejectionof your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied your method of payment, within a certain amount of days.

Late or missing refunds(if applicable)

If you haven’t received a refund yet, first check your Paypal account again.Then contact Paypal, it may take some time before refund is officially posted. If you have done this already and you have still not received your refund, please contact us by email at info@mariaswingsofenchantment.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product , you should mail your product to:

Maria’s Wings of Enchantment

30 Westbourne Avenue

Hull

HU5 3HR

United Kingdom

You will be responsible for payingyour own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.